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Verified Reviewer
New Reviewer

Georgia...Manager in Brentwood needs to be fired!

My dog has been going there now for about a year, granted he had some challenges of not wanting to go into the medium sized kennel...he's a 90 lb lab. I was rudely given a reprimand by a manager named "Georgia" who stated that "this will not happen again, we won't...
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ID
#3654839 Review #3654839 is a subjective opinion of poster.
Location
Mountain View, California
Pros
  • Get to see your pet on camera
Cons
  • Dealing with their manager georgia
Preferred solution
A conversation with someone handling complaints to explain to them the way this manager (Georgia) talks to customers...on some power trip!
New Reviewer

HORRIBLE customer service and uncleanliness

I hate to write poor reviews but my experience at CBW Duluth was appalling and my hope is to warn others. In June, I dropped my dog for an initial interview with a bag of food because he was going to stay for the day. When I picked him up, they did not give me his bag...
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ID
#2867894 Review #2867894 is a subjective opinion of poster.
Location
Duluth, Georgia
Pros
  • Weekend hours
Cons
  • Poor management
  • Inability to contact or receive response from management
  • Management does not care
Loss
$255
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dog went twice, came home sick both times