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1.1

I thought this would be a good place to take my dog during the day, but it ended up being one headache after another. My dog got kennel cough from being there, she got a hematoma on her rear end from falling on the hard slippery floor in the indoor play yard, I don't think they fed her the food I provided every day because she would come home and have diarrhea after being there (there were several days that they didn't feed my dog at all because her food bag was still in our belongings at the end of the day), and their customer service is awful.

I tried contacting the manager for three weeks to resolve an issue and they refused to return any of my phone calls. Completely unresponsive and rude.

I went into the facility to talk with the manager and her response was "you are obviously emotional so I'm not talking to you." I have never seen such horrendous customer service. I will never take my dogs here ever again.

Reason of review: Poor customer service.

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Guest

I have experienced the same thing. They even sent her home with wet diarrhea on her.

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